Supervogue.in ("we," "our," or "us") operates the Vogue Partner mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard information for our delivery partners ("you" or "Partner").
This policy complies with Google Play Developer Policies and outlines our practices for handling data, including background location access. By using the Vogue Partner App, you consent to the data practices described in this policy.
1. Information We Collect
We collect several types of information to provide and improve our service to you.
A. Location Data (Background & Foreground)
The Vogue Partner App collects precise location data to enable core delivery features. This collection occurs both when the app is in use (foreground) and when it is closed or running in the background.
Purpose: This data is essential for:
- Order Allocation: To assign delivery orders based on your real-time proximity to restaurant or pickup locations.
- Live Tracking: To provide customers with real-time updates on the status and location of their delivery.
- Navigation & Route Optimization: To provide you with efficient routes between pickup and drop-off points.
- Earnings Calculation: To accurately calculate trip distances for your payment.
B. Personal & Account Information
We collect information necessary to create, verify, and maintain your Partner account.
- Identity & Verification: Name, profile photo, and government-issued identification details (e.g., driver's license) for KYC and verification purposes.
- Contact Information: Mobile phone number and email address.
- Financial Information: Bank account details or other payment information required to process your earnings and payouts.
C. Technical & Usage Data
We automatically collect certain information related to your device and interaction with the App.
- Device Information: Device type, operating system, unique device identifiers (e.g., Device ID), IP address, and mobile network information.
- App Usage Data: Log data, crash reports, and analytics regarding how you interact with the App's features.
2. How We Use Your Information
Your information is used for the following legitimate business purposes:
- To Provide and Operate the Service: To facilitate order matching, enable navigation and live tracking, and manage your partner account.
- For Safety and Security: To monitor delivery progress, investigate and prevent fraudulent activity, and ensure the security of our platform.
- For Payments: To calculate, process, and disburse your earnings based on completed deliveries.
- For Communication: To send you operational notifications, new order alerts, policy updates, and support-related messages.
- For Service Improvement: To analyze usage trends, troubleshoot technical issues, and develop new features to enhance the Partner experience.
3. How We Share Your Information
We share your information only in the following circumstances:
- With Customers: During an active delivery assignment, we share your name, profile photo, and live location with the customer to facilitate the delivery. This sharing ceases upon delivery completion.
- With Service Providers: We engage trusted third-party vendors to perform functions on our behalf, such as map and navigation services (e.g., Google Maps), payment processing, data analytics, and customer support. These providers are contractually obligated to protect your data.
- For Legal Compliance and Safety: We may disclose information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Supervogue.in, our users, or the public.
- Business Transfers: In connection with a merger, acquisition, sale of assets, or bankruptcy, user information may be transferred as a business asset.
4. Data Retention & Your Rights
Data Retention: We retain your personal data for as long as your account is active or as necessary to provide services, comply with our legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements.
Your Rights: You have certain rights regarding your personal information, which may include:
- Access & Correction: You can review and update your profile information within the App.
- Account Deletion: You may request the deletion of your account and associated personal data.
- In-App: Navigate to Settings > Profile > Delete Account.
- Via Email: Send a request to Support@supervogue.in from your registered email address.
5. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top of this page will indicate when revisions were made. We encourage you to review this policy regularly. Your continued use of the App after any changes signifies your acceptance of the updated policy.